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 Shipping & Return Policy

At our nursery, we take great care in packaging and shipping plants so they arrive healthy and ready to thrive.

Processing Time
Orders are typically processed within 2–5 business days after purchase. During peak seasons or sales events, processing may take slightly longer.

Shipping Days
Plants are generally shipped Monday through Wednesday to help prevent packages from sitting in transit over the weekend. Orders placed later in the week may ship the following week.

Shipping Methods
We ship using trusted carriers such as USPS, UPS, or FedEx, depending on your location and the size of the order. Tracking information will be provided once your order ships.

Weather Considerations
Extreme heat or cold can damage plants during transit. If weather conditions in your area are unsafe for shipping, we may delay shipment until conditions improve. This helps ensure your plants arrive in the best possible condition.

Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of the order.

Incorrect Addresses
Customers are responsible for providing accurate shipping information. We are not responsible for orders lost or delayed due to incorrect addresses provided at checkout.

Return & Exchange Policy

Live Arrival Guarantee

We guarantee that your plants will arrive alive and in good condition.

If your plant arrives damaged or dead, please contact us within 24 hours of delivery with:

  • Your order number

  • Clear photos of the plant and packaging

  • A description of the issue

Once reviewed, we will offer a replacement or store credit when appropriate.

Due to the perishable nature of live plants, we generally do not accept returns.

However, if there is an issue with your order, please contact us and we will do our best to make it right.

Order Cancellations

Orders may be canceled within 24 hours of purchase as long as they have not yet shipped. Once an order has shipped, it cannot be canceled.

Customer Responsibility

Plants are living organisms and require proper care after arrival. We cannot guarantee plant health if:

  • Plants are left outside or in mailboxes for extended periods after delivery

  • Plants are exposed to extreme weather after delivery

  • Improper care is provided after arrival

Please unpack and water your plants promptly when they arrive.

Contact Us

If you have any questions about your order, please contact us and we’ll be happy to help.

Email: your@email.com

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